What would you do if your cable or satellite company called you, saying you need a software update? You might say 'sure, what do I need to do?'
If you subscribe to a satellite service for your tv programming, you may know that every now and then they issue equipment updates.
If you subscribe to a satellite service for your tv programming, you may know that every now and then they issue equipment updates.
5- When the four LED lights disappear, the software upgrade has finished. I advise that after step 4 has been completed and the software update screen appears on the TV that the screen is switched to another screen until after the software upgrade has finished to avoid screen burn. 4 (4) Hello Friends!! As you know, sometime set-top box firmware/software bricks due to power fluctuations, wrong firmware upgrade or incomplete dump process. Here I will tell you some easy method to get back your set-top box again without sending it to service centre. To recover your dead set-top box, you need few tools or. Software Upgrades: Here you can see all set-top box firmware releases. For AHDS2-1011 - Download Upgrade Other STB Firmwares Download from here. It'll open a new page where some information is shown related to Dish TV STB. Now press Red button on your remote to enter into STB Setup screen. It'll open 'Installation Main Menu' screen where you'll find various menus such as Home frequency, LNB Setup, Forced software upgrade, Restore factory settings, etc.
But Darel Ono, a DirecTV customer, says be very careful if you receive a call from your provider.
'A man called the other evening,' he said 'and then went through this business that they are changing satellites, so we are going to change the software in your devices.'
Dish Tv Upgrade
Ono, who always tries to say current with tech, said he understood, and asked them what they needed from him to do the update.
They asked for his DirectTV account number and PIN, which he gave them. But the worst part was what the caller then asked him for, which he obliged: 'I gave them the last 4 digits of my Social Security Number,' he said.
Caller sounded official
Ono says he gets calls from robocallers all the time and knows to hang up. But this time was different, he said, because the caller knew his name and his last address, and it appeared they were with DirecTV.
Ono says he gets calls from robocallers all the time and knows to hang up. But this time was different, he said, because the caller knew his name and his last address, and it appeared they were with DirecTV.
'They knew my name,' he said. 'It wasn't a random call. And they knew my old home address.'
Dishtv Forced Software Upgrade
But after he gave his personal info, Ono got nervous.
'The first clue something wasn't right,' he said, 'was when the caller started referring to it as Dish Network, instead of DirecTV. I corrected him, and he said 'oh yeah.' '
Ono hung up, realizing the call did not sound right He contacted DirecTV where a rep told him that he may have fallen for an identity theft phishing scam.
How to protect yourself
So don't let this happen to you.
- Satellite and cable providers will never call you to confirm account numbers and Social Security Numbers.
- They don't need personal information to do an update.
- if you accidentally give a caller your Social Security Number, contact the credit bureaus, and put a fraud alert on your account.
'Be careful, you gotta be careful,' Ono said.
Bottom line: cable and satellite companies will do occasional software updates. But it is almost always automatic, and you will never have to divulge personal information to do it.
As always, don't waste your money.
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